Your customers already message you on WhatsApp. Your agent can reply in seconds, day and night, check stock in Odoo, send an M-Pesa payment request and pass the chat to your team when a person should take over.
From KES 150,000 setup + KES 25,000/month
Meta WhatsApp fees passed through at cost
A 30-minute call about your enquiries, systems and goals, and a one-page map of what the agent should handle first.
We set up the WhatsApp Business API, connect your catalogue, stock, CRM and mobile money such as M-Pesa, and write the agent's rules with you.
Your staff try to break the agent on a test number before any customer sees it. We fix what they find.
We launch, review conversations closely in the first weeks, then tune the agent every month against what customers actually ask.
Put in your own numbers. The estimate updates as you type, and every assumption behind it is listed underneath.
Customer questions on a typical day, across every number you answer.
People who answer customers as part of their job.
Gross pay per person, in Kenyan shillings.
Across the team: matching mobile money and bank payments, data entry and reports.
Estimated: 96 hours and KES 21,900 saved per month
A rough estimate, not a quote. It updates as you type, and nothing you enter leaves this page.
Get your exact numbers in a free auditYour customers message at 9 pm, on Sunday, and in the middle of your busiest hour. Each message is a sale waiting for a reply. By the time someone answers the next morning, the customer may already have bought elsewhere.
Many WhatsApp chatbots in Kenya can only follow a menu: “Reply 1 for prices.” They can’t see your stock, so they can’t quote. They can’t take payment, so a person still has to step in.
Here is how a conversation runs, start to finish:
We set the agent up on the official WhatsApp Business API, on your own number. That matters for three reasons:
The monthly fee covers hosting, monitoring and tuning. Each month you get a short report on what the agent handled, what it passed to your team and the payments it requested. We then adjust it for the questions it found hardest.
To see what this could save your team, use the ROI calculator on this page. To build on what the agent captures, pair it with back-office automation so every payment it takes is reconciled automatically.
The official WhatsApp Business API, on a number your business owns. Unofficial QR-code tools can get a number banned and cannot send approved message templates. If your number is on the WhatsApp Business app today, we plan the move with you before anything changes.
From KES 150,000 to set up, plus KES 25,000 a month for hosting, monitoring and tuning. Meta charges for some WhatsApp messages. Those fees are passed through at cost and shown separately. Your exact price depends on the systems we connect, and we confirm it in writing after the free audit.
Yes. The agent can send an M-Pesa STK Push to the customer's phone, the customer enters their PIN, and the payment is recorded against the order. We connect to Safaricom's Daraja API on your own Paybill or Till, with no aggregator in between.
It hands the chat to a person on your team, with the conversation so far, during the hours you set. Outside those hours it tells the customer when someone will reply and logs the request. It is instructed never to invent prices, stock or policies.
Yes. It replies in English or Swahili and understands the Sheng and mixed-language messages Kenyan customers actually send. You choose the tone, from formal to friendly.
No. Odoo is where the agent can do the most, but it can also work with other CRM, e-commerce and stock systems that have an API. If yours doesn't, we will say so in the audit.
Conversations are stored in your systems and remain yours. We design to Kenya's Data Protection Act 2019, send the AI model only what each conversation needs, and give you draft privacy-notice wording that covers AI processing.
Plan for two to six weeks from the audit to go-live. Meta's business verification and template approval fall within that time, and their speed partly depends on Meta.
Start with a free 30-minute automation audit. We look at how your team works across WhatsApp, M-Pesa and other mobile money, your bank, Odoo and eTIMS, and you leave with a one-page map of what to automate first.