WhatsApp AI Agents
An AI agent on the official WhatsApp Business API, built to answer customers in seconds, quote from your catalogue, take mobile money payments and hand over to your team.
- From KES 150,000 setup + KES 25,000/month
WhatsApp agents and back-office automation for private clinics and hospitals
Patients book and get reminders on WhatsApp. Your accounts team stops matching mobile money, bank and insurer payments by hand. Your hospital information system stays where it is.
Sound familiar?
- Reception phones and WhatsApp are busy all day with bookings, directions and opening-hours questions.
- Patients miss appointments and reviews because nobody had time to send the reminders.
- Cash, mobile money, bank and insurer payments are reconciled by hand, and unpaid claims are found late.
- SHA requires the facilities it contracts to run a certified health information system, and everything else you use still has to work alongside it.
- Patient details sit in personal WhatsApp chats and spreadsheets, which is hard to defend under the Data Protection Act.
Where a clinic’s time goes
In a private clinic, a large part of the day goes on work that is not clinical. Reception answers the same WhatsApp questions again and again. Someone phones patients to remind them about reviews, when there is time. Accounts staff tick M-Pesa and bank statements and insurer remittances against invoices. Payroll changes every time SHIF, NSSF or the Housing Levy rules move.
None of this needs a new hospital information system. It needs the systems you already have to do more of the routine.
What we do, and what we don’t
We do not sell a hospital information system. SHA, Kenya’s national health insurer, requires the facilities it contracts to run a certified health management information system, so keep the certified one you have. We build around it.
A WhatsApp agent for patients. It runs on the official WhatsApp Business API, answers questions about services, hours and directions, books and moves appointments, and sends reminders before visits and reviews. It does not give medical advice. When a patient asks something clinical, or simply wants a person, it hands the conversation to your front desk.
Reconciliation for cash, mobile money, banks and insurers. We automate the matching of Paybill and bank receipts to patient invoices, and track insurer payments against claims so the unpaid ones surface early, not at year end.
Statutory payroll and eTIMS. If you run Odoo, we set up payroll with SHIF, NSSF and Housing Levy deductions, and eTIMS invoicing and stock records for your pharmacy.
Training for your team. A practical half-day workshop shows reception, accounts and management staff how to use AI safely in their own work.
Patient data, handled carefully
Health data is sensitive personal data under Kenya’s Data Protection Act. We design for that from the start. Records stay in your systems. The agent reads only what it needs for the task in front of it. Phone numbers, emails and ID numbers can be masked before anything reaches an AI model, a safeguard built into the management agent we are piloting with a client. Every conversation the agent has is logged so you can review it.
How we work
- Audit. A free 30-minute call and a one-page map of where WhatsApp, payments and payroll are costing your team time.
- Build. We start with one workflow, usually reminders or reconciliation, tested on a copy of your data.
- Run. We monitor the agent, read the conversations it could not handle and improve it every month.
You keep ownership of your patient records, your WhatsApp number and your accounts.
Services that fit
Back-office Automation
Automate the repetitive work behind the counter: mobile money and bank reconciliation, supplier documents into Odoo, scheduled reports and statutory payroll checks.
- From KES 120,000 per workflow
KRA eTIMS Compliance
Get your Odoo ready for KRA eTIMS: invoicing set up at every branch, stock records in eTIMS, supplier invoices checked, and your finance team trained to keep it right.
- From KES 250,000
AI Training & Workshops
Practical, in-house AI workshops for your team: half a day, up to 15 staff, built around their real roles and the data rules of Kenya's Data Protection Act.
- From KES 120,000 half day, up to 15 staff
Find out what your systems could run on their own
Start with a free 30-minute automation audit. We look at how your team works across WhatsApp, M-Pesa and other mobile money, your bank, Odoo and eTIMS, and you leave with a one-page map of what to automate first.